Privacy Policy
Privacy Policy
Effective Date: August 2025
House of Manus
We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website and services.
Contents
1. Who We Are
House of Manus is a design brand based in Amsterdam, with upcycled products handmade and shipped from Barcelona. We use Shopify to operate our online store and work with selected third parties to fulfill orders and improve your experience.
2. What Information We Collect
When you interact with our website, we may collect the following types of personal data:
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Full name
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Email address
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Shipping and billing address
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Payment details (via secure payment gateways)
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IP address and device/browser type (via cookies)
3. How We Collect Your Data
We collect your personal data in the following ways:
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When you place an order through our website checkout
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When you sign up for our newsletter
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When you contact us via email or contact forms
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Automatically via cookies when you browse our website
4. How We Use Your Data
We only use your personal data when we have a legal basis to do so. This includes:
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Fulfilling and shipping your order
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Sending transactional emails (order confirmation, tracking info, etc.)
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Providing customer support
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Sending marketing emails, only if you’ve opted in
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Improving our website performance and customer experience
We do not sell or rent your personal data to third parties.
5. Sharing Your Data
We share your data only with trusted service providers who help us operate our business:
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Shopify (e-commerce platform and data host)
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Payment processors (Stripe, PayPal, Apple Pay, iDEAL)
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Shipping partner: Packlink Pro
Each of these third parties is GDPR-compliant and processes your data on our behalf under strict privacy terms.
6. Cookies
We use cookies to enhance your shopping experience. Cookies help us:
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Keep your cart active
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Remember your preferences
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Understand how users interact with our website (analytics)
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Deliver relevant content and offers (if applicable)
You can manage or disable cookies through your browser settings.
7. Your Rights Under GDPR
If you are in the EU or EEA, you have the right to:
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Access the personal data we hold about you
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Correct any inaccuracies
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Request the deletion of your data
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Object to data processing
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Withdraw consent at any time
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Request data portability (to transfer your data to another service)
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Lodge a complaint with your local data protection authority
To exercise these rights, please email us at hola@houseofmanus.com with your request.
8. Data Retention
We only retain your personal data for as long as necessary to:
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Complete your orders
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Comply with legal obligations
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Support business records
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Honor your communication preferences
We regularly review our data retention practices and securely delete information that is no longer needed.
9. Data Security
We take data protection seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
All payment transactions are encrypted and processed securely via certified payment providers. We do not store your credit card information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on our website with the updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: